So pissed off

Last week my friend Teresa called, asking me to standby myself to go with her to HK on 12/6. Fine for me though i've said before NO WAY am i going back to HK, but this is a different case, the trip will be paid for. Good deal right? All becos of her director hubby, last minute meeting on the same day, can't cancel the meeting so she have to sacrifice herself. All this drag till this morning, she called the agent, trying to ask if we can change the name on the ticket - NO NO, never mind, we anticipated it, so we say i'll get a ticket and fly with her, but as demand of the ticket is so high, we thought arrangement could be made by replacing me for her husband's seat, NO lah.. that stupid Five Star Tour Agency say cannot! @#$% It's ok, i'll try to find myself a ticket, bloody hell!
 
This is not the end, just when i was sourcing for my ticket with the help from my boss and Mrs Soong, my friend received a sms from them, saying that her ticket is a special ticket, it's a 2 to go ticket, so DIE DIE the husband must travel with her, or else she won't be able to fly out, even though we are prepared to throw the S$900/- ticket of her hubby into the dustbin of T1 on that very day. What the hell! Since day one the agent din mentioned anything about 2 to go, and even ridiculous, last week, the lady still can tell her to cancel one ticket and buy a new ticket for me, just 3 days, the statement changed! WORST, now she can't even fly out and that means she will have to waste the S$1800/-. When we asked the lady to put herself in our shoe, it's is the right way to waste money, even though we can afford, they can't just pus the blame to " colleague forget to inform" hey hello, why don't you forget to collect payment from us? Best of all, I supposed all of them working there are very highly paid, they feel nothing about our loss lah.. she can even suggest, we get another ticket for my friend, and fly out, at least when we are there, we can stay at the hotel. If we postponed, the hotel will charge, if we forgo the whole thing, we lost S$1800/-. But we will be fool if we tell people we spend total= $2900 (1800 their initial package+ 550 new ticket for my frd+ 550 my ticket) for 2pax 4D3N at HK! We'll be laugh at, it's so malu, it's not as if this is our first time going holiday, but it's definitely my first time to liaise with a company like this, we are very sure this is the last time! To think last week we even went down personally to check with them, nobody told us 2 must fly together, nobody told us cannot cancel one ticket and hello, we din even ask for any refund or what. Waht happened - if we didn't call up again and check with them today, both of us will be happily dragging our luggage on thursday to check in and realized that she can't fly and i'll have no hotel to stay even if i was to fly to HK myself!
 
So all we can pray hard is the meeting cancel and they can go there happily. But i doubt they will enjoy, already having cold war becos of the last minute cancel, and now with all this hooha, you think they will enjoy? I guess another "pride and ego" behavior will appear, I'm sure her husband will say - FORGET IT.. don't go lor! Kena sai.. better take the money and donate to the earth quake victim then benefit the stupid travel agency.
 
My colleague who just came back from Pattaya too joined that agency and comment~~ sucks
 
Anyway... there goes my weekend break!